Shipping policy

Shipping Policy Last updated: 5 June 2026

1. Order Processing All orders are processed within [1-2 business days] of payment confirmation. Orders are not processed or shipped on weekends or UK public holidays. If we are experiencing high order volumes, processing may be delayed by a few days. We will notify you by email if there is a significant delay.

2. UK Shipping We currently ship to addresses within the United Kingdom.

3. International Shipping [We currently do not offer international shipping. / We ship to selected countries — rates and delivery times are calculated at checkout.]

4. Order Tracking Once your order has been dispatched, you will receive an email with your tracking information. Please allow up to 24 hours for tracking to update.

5. Delays & Lost Parcels We are not responsible for delays caused by the courier or customs. If your order has not arrived within [10 business days] of your expected delivery date, please contact us at articstore77@gmail.com and we will investigate.

6. Incorrect Address Please ensure your shipping address is correct at checkout. ARTIC is not responsible for orders delivered to an incorrect address provided by the customer.

7. Damaged in Transit If your order arrives damaged, please contact us within 48 hours of delivery at articstore77@gmail.com with photos of the damage. We will arrange a replacement or refund in line with our Refund Policy.

8. Contact For any shipping queries, contact us at articstore77@gmail.com.